Return & Exchange Policy – Innova Pharmacy
At Innova Pharmacy, we strive to provide authentic and high-quality products.
If there is any issue with your order, you may request a return or exchange under the following conditions.
Returns:
We only accept returns for defective or damaged products.
Returns may be requested if:
The product arrives damaged
The product received is different from the order
The product has a clear manufacturing defect
Return Conditions:
The return request must be submitted within 48 hours of receiving the order.
The product must remain in its original condition and packaging.
Customers may be asked to provide photo evidence.
Once the request is reviewed and approved:
A refund will be issued to the original payment method, or
The product will be replaced based on the customer's preference.
Exchanges:
We accept exchanges in the following situations:
Damaged products
Manufacturing defects
Incorrect item received
A replacement product will be sent without additional charges once the issue is verified.
Non-Returnable Items
Returns are not accepted in the following cases:
Opened or used products
Products without defects
Certain medical or health items that cannot be returned due to hygiene and safety regulations
How to Request a Return or Exchange:
Customers may contact our support team via:
-Customer support phone
-Contact form on the website
Our team will assist you in processing the request.